Refund Policy
At Kanwal Creative Studio (KCS), our goal is to deliver creative, high-quality, and impactful services to our clients. We are committed to providing content that reflects your brand’s unique identity and aligns with your marketing goals. To maintain transparency, we have outlined our refund policy to clarify expectations for both parties.
General Policy
By engaging with Kanwal Creative Studio, you acknowledge and agree to our no-refunds policy for all services rendered. Due to the customized nature of our digital services, which involve manual effort and creative processes tailored specifically to your brand, all payments made to KCS are considered final and non-refundable. This ensures that the time, resources, and expertise invested in your projects are respected.
Personalized Services: Our services are crafted specifically to meet your needs. As a result, refunds cannot be provided for creative deliverables such as content creation, design, or strategy development. Kanwal Creative Studio is not a full-service marketing agency but a flexible, subscription-based creative service. While we strive to meet and exceed your expectations, our services are not offered on a “pay-only-if-you-like-it” basis. Instead, you are paying for the effort and expertise required to deliver content based on your initial brief, feedback, and subsequent revisions.
Revisions and Feedback Cycles
Once you cancel the service, to ensure client satisfaction, we offer up to three (3) feedback cycles to try our best to meet your expectations. During these cycles, we incorporate your feedback and make necessary revisions to align the work with your vision. Once the third feedback cycle is completed, the deliverables are considered final. No further revisions or refunds will be provided.
Failure to provide feedback within 7 business days of receiving a deliverable will result in automatic approval of the content.
Subscription Model
Kanwal Creative Studio operates as a subscription-based service. This means that when you subscribe to our services, we allocate team members to your project and schedule time to work on your deliverables. Failure to use the services provided or to submit the required onboarding details will not warrant a refund or partial reimbursement.
Commitment to Value
While we are committed to your satisfaction, results such as audience growth, engagement, or marketing performance are influenced by factors outside of our control, including: market conditions, audience behavior, competition, platform algorithms, etc. No Guaranteed Results: As a creative service provider, we do not guarantee specific outcomes, such as engagement, reach, conversions, or sales. Final approval of content lies with you, and success depends on how it is used in your broader strategy. By engaging our services, you agree that you are paying for the creative deliverables and the time and effort invested in crafting them—not guaranteed results.
Renewal Policy
Kanwal Creative Studio operates on a recurring subscription model. By signing up, you agree to automatic monthly billing at the start of each billing cycle. This ensures uninterrupted access to our services and allows us to allocate resources to your projects efficiently. Automatic Renewals: Subscriptions are automatically renewed every month. Once the renewal charge is processed, no refunds will be issued under any circumstance. Commitment to Deliverables: Clients are required to accept all deliverables for the billing period, provided they align with the original brief and feedback. Any dissatisfaction should be addressed through our feedback process, which includes up to three revision cycles.
Onboarding and Sign-Up Policy
To provide the best possible service, we require clients to complete the onboarding process promptly. This includes submitting essential information, such as your brand questionnaire, creative brief, and any necessary files or assets.
- Incomplete Onboarding: Failure to complete onboarding (e.g., by not submitting the required information) does not qualify for a refund. However, your payment can be converted into credits for other services if requested within 30 days of purchase.
- Refund Requests After Onboarding: Refund requests made immediately after completing the onboarding process are not eligible, as production begins as soon as your details are submitted. Depending on the timing, we may offer credits for other services at our discretion.
- Delayed Responses: If onboarding is delayed beyond 30 days, KCS reserves the right to create deliverables based on its own research and interpretation of your needs. Revisions for such deliverables may be limited.
Flexible Cancellation Policy
We understand that business needs can change. You may cancel your subscription at any time with 7 days’ written notice to Support@kanwalcreativestudio.com. This is to make sure that our team doesn’t start working on next batch already. Cancellations will take effect at the end of the current billing cycle. No refunds or prorated adjustments will be issued for unused services during the remainder of the billing period.
Your Responsibility in the Process
To ensure a smooth collaboration, we encourage clients to actively participate in the process:
- Provide timely feedback during the revision cycles.
- Review and approve deliverables promptly.
- Monitor your social media accounts and ensure platform connections remain intact.
Technical Issues Policy
At Kanwal Creative Studio (KCS), you are paying for the creation of high-quality social media content tailored to your brand. Posting and scheduling services are provided as a complimentary value-add and do not constitute the core service. As such, refunds will not be offered for issues related to posting or scheduling. However, we will do our best to assist with resolving any technical issues that arise.
Social Media Account Connectivity
- Any issues related to connecting your social media accounts to our scheduling platform (e.g., account disconnections, incorrect login credentials, or platform restrictions) do not warrant a refund. If the issue cannot be resolved, we will provide the content files so you can post them manually. KCS cannot schedule or post approved content until at least one social media account is properly connected to the scheduling platform.
- In cases where social media accounts are disabled or posts are removed by the respective platform (e.g., for violating community guidelines or due to account inactivity), KCS is not responsible, and no refunds will be issued. It is your responsibility to maintain compliance with the terms of service of your chosen social media platforms.
- The core of our service is the creation of social media content. You are paying for our time, labor, and creative expertise in producing these deliverables—not the act of scheduling or posting. If, for any reason, we are unable to schedule or post content to your accounts, this does not warrant a refund. Instead: We can reschedule the posts once the technical issue is resolved. Alternatively, you can download the approved content and post it manually.
- It is your responsibility to: review and approve all content before publishing, ensure that your social media accounts remain connected and active, regularly monitor your accounts to confirm that posts are published as intended. If posts fail to be published due to account disconnections or other client-side issues, KCS will not issue refunds but will assist in rescheduling the posts once the issue is resolved.
Mistakes and Delays Policy
At Kanwal Creative Studio (KCS), we are committed to delivering high-quality content with precision and care. We follow a strict “no errors” policy and implement multiple quality assurance steps to minimize mistakes. However, as with any creative process, occasional errors may occur. This policy outlines how such situations are handled.
We encourage all clients to review and approve deliverables carefully, as refunds are not issued for minor errors or oversights. Typos and Minor Errors: While we strive for perfection, minor issues such as typos or small inaccuracies may happen. These can be corrected during the revision process, but no refunds will be issued. Incorrect Information: If incorrect information is included due to unclear instructions or omissions in the provided brief, we will revise the content to correct it. Refunds will not be provided for such errors. Posting Errors: If a post is scheduled or published on the wrong date, we will reschedule or replace the post at no extra cost. However, no refunds will be offered for timing errors. Missed Posting Deadlines: If a post cannot be published on its intended date due to delays or technical issues, we can create a replacement post or adjust the schedule, but this does not qualify for a refund.
Delays
Clear and timely communication is essential for the smooth delivery of services. Both client and KCS share the responsibility of ensuring deadlines are met.
Delays Caused by KCS:
In the rare event that delays are caused by KCS, we will make every effort to compensate by pushing back the billing date or expediting deliverables. However, delays do not qualify for refunds.
Delays Caused by the Client:
- Delayed Feedback: If you fail to provide feedback or approvals in a timely manner, the billing cycle will continue as scheduled, and no refunds will be issued.
- Incomplete Onboarding: If you do not complete the onboarding process within 25 days of signing up, KCS will proceed to create deliverables based on its own research and understanding of your brand. In such cases, revisions may be limited, and no refunds will be issued.
- Unapproved Content: If feedback or approval is not provided by the time your next billing cycle begins, KCS will proceed to create the next month’s content. This ensures you receive the deliverables you paid for, even if you are not immediately ready to use them. Once 30 days have passed since content was sent for approval, you can no longer request revisions for that batch.
Credit Card Disputes Policy
At Kanwal Creative Studio (KCS), we value transparent and fair business practices. By engaging our services, you agree to abide by our terms and conditions and refund policy, including the provisions related to payment and disputes.
- By signing up, you agree not to dispute any payments for reasons already outlined in our terms and refund policy. If you have concerns or issues, we encourage you to communicate with us directly to resolve them amicably.
- In the event of a credit card dispute, all deliverables, including published content, created for you during the lifetime of your subscription will be immediately and permanently deleted as part of our system’s automated process.
- Credit card disputes will halt all ongoing work, credits, and communication until the dispute is resolved.
- If you win a dispute that is against the terms of this policy due to your bank’s decision:
- KCS will issue an invoice for the disputed amount, including any fees incurred. Payment of this invoice will be due upon receipt.
- Failure to pay the invoice will result in your account being turned over to collections, and you may be reported to credit bureaus.
We appreciate your understanding and cooperation with these policies, which are designed to foster a fair, transparent, and professional relationship while enabling us to deliver the highest quality of creative services.
Kanwal Creative Studio reserves the right to update or modify this policy at any time, as deemed necessary, to ensure continued alignment with business operations and client needs. Any changes will be communicated through our website or directly to clients as appropriate.
[ Last Updated: 30 November, 2024 ]